MyShop NG help

The detailed
user guide.

Choose a topic, open it, and follow the numbered steps.

Start with the task you need

Every topic is closed at first so you can see the complete list. Tap the topic you need to reveal its instructions.

Words used here“Tap” means touch a button once. “Local” means saved on this phone. “Cloud sync” means exchanging eligible changes with the signed-in online account.
01

First-time onboarding: create a new local shop

Use this path when the business does not already have a cloud shop.

  1. Open MyShop NG and choose the normal local setup path.
  2. Enter the shop name and choose Retail shop or POS / Agency banking.
  3. Choose the currency.
  4. Enter the owner name and create a 4-to-6-digit owner PIN.
  5. Add optional bank and receipt information, then finish setup.
  6. Keep the owner PIN safe. Recovery requires a verified cloud account.
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02

Create and connect a cloud account

Connect a local shop to cloud sync, subscription, and PIN recovery.

  1. Open Cloud from the bottom menu.
  2. Choose Create cloud account and enter the requested owner details.
  3. Verify the email address and return to the app.
  4. Complete the cloud preferences.
  5. Create a cloud shop for the existing local data when prompted.
  6. Wait for the initial upload to finish.
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03

Use the same cloud shop on multiple devices

Set up another phone or POS device without creating a duplicate shop.

  1. Finish cloud synchronization on the original device.
  2. Install and open MyShop NG on the additional device.
  3. Tap Sign in and sync an existing cloud profile before entering new shop details.
  4. Sign in with the existing cloud owner account.
  5. Choose the cloud shop to download.
  6. Wait for restore and synchronization to finish.
  7. Let the intended user sign in with their assigned local PIN.
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04

Add products and manage inventory

Build the catalogue used by the POS and stock records.

  1. Open Products and create categories where useful.
  2. Tap Add Product and enter its name, price, optional cost, code or barcode, and quantity.
  3. Add or adjust the product photo where needed.
  4. Use Inventory for stock additions, reductions, counts, and corrections.
  5. Review low-stock items and inventory value.
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05

Create and share a product portfolio

Turn selected products into a customer-facing list.

  1. Open the product portfolio from Products.
  2. Select the products to include.
  3. Choose whether to include shop contact details and a watermark.
  4. Preview the portfolio.
  5. Print it or share it through an available app.
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06

Record a POS sale

Complete a sale while keeping payment and stock connected.

  1. Open POS and add products by browsing, searching, or scanning.
  2. Confirm quantities, prices, and any permitted discount.
  3. Choose the payment method and enter the amount received.
  4. Review change, deposit, or deficit information.
  5. Confirm checkout and print or share the receipt.
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07

Handle deposits, deficits, and change

Track money still owed or retained after a sale.

  1. A deficit is created when the customer pays less than the total.
  2. A deposit records excess customer money retained for later use.
  3. Record whether change was returned or retained.
  4. Open Sale Details to record a later settlement.
  5. Confirm the remaining outstanding amount after settlement.
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08

Print and share sales receipts

Give the customer a paper or digital receipt.

  1. Open Settings, then Thermal Printers, and pair the printer if necessary.
  2. Choose the paper width and printer profile, then run a test.
  3. Open the receipt after checkout or from an earlier sale.
  4. Use Print for a paper receipt.
  5. Use PDF or Share for WhatsApp, email, Drive, or another app.
  6. Use the receipt-code scanner in Sales to reopen an accessible sale.
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09

Review and correct sales records

Inspect transactions without deleting their history.

  1. Open Sales and search or filter transactions.
  2. Open a sale to review items, payments, salesperson, balances, and settlements.
  3. Use the supported refund, reversal, or correction action.
  4. Export sales records when a separate report is needed.
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10

Add users, permissions, and PINs

Give each person individual access instead of sharing the owner PIN.

  1. Open Settings, then Users & Permissions.
  2. Tap Add user and enter the name.
  3. Choose the role and permissions.
  4. Create the user's PIN and give it only to that user.
  5. Use PIN reset when a user forgets it.
  6. Use Change owner PIN in Settings for the owner.
  7. Disable access when a staff member leaves.
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11

Use cashier shifts and pending sales

Track a cashier session and save unfinished baskets.

  1. Open the POS shift area and enter opening cash.
  2. Record sales during the shift.
  3. Save unfinished baskets as pending sales.
  4. Reopen, print, share, or delete a pending sale.
  5. Close the shift with actual closing cash.
  6. Use the correction action if closing cash was entered incorrectly.
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12

Record a partial refund

Correct a completed transaction without deleting it.

  1. Open Sales and select the completed sale.
  2. Review the original items and payment.
  3. Choose Partial Refund.
  4. Select the returned items or quantities.
  5. Confirm and review the updated records.
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13

Work offline and synchronize later

Continue supported daily work without reliable internet.

  1. Record supported activity normally while offline.
  2. Open Cloud when a connection returns.
  3. Sign in to the correct account.
  4. Start or refresh synchronization.
  5. Wait for queued changes to finish and resolve reported failures.
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14

View reports and export PDF or CSV

Review performance and share business information.

  1. Open Reports and choose a date range.
  2. Review the available sales, refund, inventory, shortage, excess, and damage information.
  3. Apply filters.
  4. Choose Share PDF for a readable report or Share CSV for analysis.
  5. Share business records only with authorized people.
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15

Back up and restore the local database

Create a device backup in addition to cloud sync.

  1. Open Settings and choose Backup Database.
  2. Save to the device or share to a secure location.
  3. Choose Restore Database when recovery is needed.
  4. Select an in-app backup or a backup file.
  5. Confirm replacement and reopen the app after restoration.
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16

Configure shop and device settings

Control receipt, security, stock-alert, and presentation defaults.

  1. Open Settings.
  2. Update shop information, location, contact, bank details, and currency.
  3. Configure printers and receipt options.
  4. Choose whether staff may adjust prices.
  5. Set low-stock alerts and automatic logout.
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18

Record POS and agency-banking operations

Use this workspace for a POS / Agency banking business.

  1. Add provider terminals and review their rates.
  2. Open a shift with starting cash and provider float.
  3. Record customer transactions with the correct details.
  4. Record non-customer cash or float movements separately.
  5. Reconcile recorded and observed balances.
  6. Close the shift and review earnings and differences.
  7. Use Agency Reports for detailed review.
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19

Subscribe or refresh Premium access

Activate cloud features on the correct account.

  1. Open Cloud and ensure the correct account is signed in.
  2. Visit myshopng.com/pricing and choose a plan.
  3. Sign in with the same cloud account.
  4. Complete payment on Paystack.
  5. Return to Cloud and tap Refresh Subscription.
  6. For a promotion, refresh after the benefit is assigned.
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20

Get troubleshooting help

Collect useful information before requesting support.

  1. Note the app version, device, shop, user role, and failed action.
  2. Capture the short error without sharing passwords, PINs, card details, or secret keys.
  3. Use the website feedback form.
  4. Use the account email for account-specific support.
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